Browsing All Posts filed under »customer service«

What I did in my summer holidays

September 26, 2012


A metaphor for the type of companies people do business with

Currys check-in checked out

June 6, 2012


My Quidco 20% off would save me a whopping £7. Woohoo.

Kafka Cab – feeding the sat-nav

April 4, 2012


My rant relates to one minicab company which uses sat-navs extensively

Cheaper prices for the social media savvy?

March 8, 2012


Trendy New Yorkers suggesting what the rest of us might buy?

Scaling customer support over Twitter – even for my friends

January 13, 2012


Small world and all that.

A (dis) loyalty programme lesson

October 23, 2011


It’s not that the emails themselves get worse... It’s more to do with past treatment.